Manager, Organizational Development & Diversity

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Job Number: J1219-0949
Job Title: Manager, Organizational Development & Diversity
Department: Organization & Employee Development
Job Category: Human Resources/Org. Learning
Hospital Location: Centenary/General/Birchmount
Job Type: Full Time
Number Of Positions: 1
Union: Non Union
Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Reporting to the Director, Human Resources and Organizational Development, the Manager is a key expert resource in achieving SHN′s strategic direction to build a culture that empowers and inspires our people. The Manager acts as an internal consultant in identifying, diagnosing and developing strategies for the Organizational Development department; interacts with all levels of management and staff; advocates innovation, learning and growth that supports organizational effectiveness and support for change. The Manager, Organizational Development & Diversity is responsible for managing department programs such as: leadership development, e-learning, tuition and conference assistance, diversity and learning initiatives, organizational-wide recognition, library services, and new hire onboarding.


The successful candidate will manage the Organizational Development and Diversity program according to approved policy, standard work instructions and best practices for SHN through the following activities:

• Develops, plans and implements organization-wide and department-specific recognition programs and evaluation
• In alignment with SHN′s leadership capability framework (LEADS), recommends, and supports the development and delivery of leadership education and programming that shape workplace culture and employee engagement; this includes regular leadership forums for administrative and medical leaders
• Assesses organizational change impacts and recommends strategies to build internal capacity to manage change
• Oversees new hire onboarding that reflects best practices
• Manages service delivery for Tuition and Conference Assistance programs and other OD sponsored special events
• Oversees regular engagement surveys for employees, professional staff and volunteers; identifies strategies to support leaders and staff to increase engagement, department effectiveness and a positive workplace culture
• Defines appropriate learning methodologies to address business needs to results-focused learning solutions and deploys in an efficient and effective manner, including e-learning
• Acts as a resource person for information/coaching related to personal and professional development
• Conducts needs analysis to identify corporate training needs and objectives as well as department-specific training needs
• Manages assigned Learning projects including: scope, timelines, billings and deliverables. Collaborates with internal and external resources including vendors, studio resources, subject matter experts, IT, translation and production to ensure successful completion of projects
• Leverages various communications mediums to enhance the access and effectiveness of OD programming
• Supports the Diversity and Inclusion Specialist in the development and implementation of diversity and inclusion programming
• Maintains OD department policies, procedures and best practices for operational effectiveness
• Provides organizational leadership to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA)
• Maintains and reports key metrics related to OD and diversity
• Supports OD department team member(s) to maintain effective, accessible and efficient use of shared drives, storage, communications systems and OD tools & resources that are needed to carry out regular OD services
• Participates in organizational assemblies like leadership forum, manager′s forum, town halls and organizational committees as required
• Manages special projects/initiatives within OD
• Manages and supports Library Services


• University Degree, relevant program of studies in Adult education, Learning and Development or equivalent work experience
• Expertise in leadership development
• Familiarity with the hospital environment is an asset
• Experience in change management, including organizational culture change
• Demonstrated excellent communication (oral and written), interpersonal, and organizational skills
• Highly proficient in facilitation, mediation and conflict resolution skills
• Strong presentation and analytical skills
• Demonstrates an independent and self-directed work history while possessing the ability to work collaboratively with a wide variety of stakeholders
• Proven ability to manage multiple priorities simultaneously with projects on the go
• Possesses a track record of creativity and innovation in solving problems
• Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning sensitive personal information

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.